BestTradeTools.co.nz - Returns & Exchanges

D.O.A Items

Sometimes an item may arrive faulty, or get damaged in transit. In the event that this happens with your item, please email sales@besttradetools.co.nz, please include a description of the problem, as well as your order number.

We will reply to you shortly and direct you as to how we will solve the problem. If we direct you to return the item to us, we will refund your postage cost, then offer you a replacement or refund at your request. All D.O.A warranty claims must be made within 24 hours of delivery.

Warranty Items

All items also come with a warranty. If your item breaks down on you during normal use, we will repair or replace it for you, if we are unable to repair it or have no suitable replacement we will refund you the item cost. 

Please email sales@besttradetools.co.nz, please include a description of the problem, as well as your order number. We will reply to you shortly and direct you as to how we will solve the problem.

Exclusions

Replacements or refunds under warranty do not apply if the item has been installed, operated and maintained in any manner other than stated by us or in the instructions supplied with the item.

If the item is used in any manner other than for which it was designed, to the extent permitted by relevant legislation, we are excluded from  any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the item.

We will only accept returns on genuine warranty and D.O.A items as directed by us.

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Returns
Our return policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@besttradetools.co.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@besttradetools.co.nz and we will advise you of the address where to return the product to.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email us at sales@besttradetools.co.nz and we will advise you an address where to return the product to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.