All items shipped within New Zealand via courier from our fulfillment warehouses, which are mainly in Auckland, full insurance is included with signature delivery to your chosen delivery address and item tracking.
Delivery time is generally 3-7 business days depending on your location and size of parcel.
Please be aware that items over 1.2m in length (screeds, straight edges etc) cannot generally be couriered so are sent via general freight so do take a little longer to get to you.
All weights of products are approximate.
We generally ship all items within 24 hours from payment being received.
If you have ordered an item and believe it is taking an unreasonable amount of time to be delivered, please email us using the form on our Contact Us page. Please include a description of the problem, as well as your order number.
We will contact our courier service and organise a track on the item, in the event that the item is deemed missing we will immediately offer you a replacement or refund.
All products featured on our website are guaranteed and/or come with warranties.
Unfortunately at this stage we do not ship international.